Frequently Asked Questions
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One-of-a-kind embroidery, small-batch production, and handcrafted details.
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Yes, 100% handmade and produced in our New York studio.
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Some pieces are one-of-a-kind, while others are limited runs.
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Yes, we offer custom embroidery on hats, hoodies, and apparel.
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Custom orders take 5-25 business days. Rush orders are available at caterine@wayfrwrd.com.
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No, once production starts, changes cannot be made.
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Yes, in-store pickup is available in West Village, New York.
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Yes, we ship worldwide.
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Shipping time depends on your location.
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No refunds, but we offer exchanges or store credit within 8 days.
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No, custom pieces are final sale.
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Yes, we collaborate on capsule collections, corporate gifting, and activations.
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Yes, we offer live embroidery for events.
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Email us at caterine@wayfrwrd.com.
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Wash in cold water, air dry, and dry cleaning is preferred.